Wigs by Hair Creations

Tracking Your Order & Delivery

TRACKING MY ORDER

Where is my order?

  • Once your order has shipped, you will receive email updates from us with shipping and tracking information to the email address you used to place your order.

Cannot find what you are looking for or have any questions?

DELIVERY

I am an Australian or New Zealander customer:

  • Please allow 2 – 7 business days for deliveries. It may be extended by a few days on some colours as Ellen Wille and Raquel Welch styles travel from Europe.
  • Deliveries cannot be made to post office boxes or parcel collect addresses.

I am an International customer:

  • Please allow up to 14 days for international deliveries.
  • Deliveries cannot be made to post office boxes or parcel collect addresses.
  • All international orders may incur taxes and duties applied by customs in the country where the order is delivered. Any duty and taxes incurred in the country of destination are the responsibility of the customer.

What should I do if my order hasn’t been delivered yet?

  • If your estimated delivery date has passed and you haven’t received your order click on the trackable link in the email updates to check where your order is or contact us at info@wigs.co.nz with your name and order number here so we can help you further.
  • IMPORTANT NOTE: Our delivery will require a signature upon delivery. If there is no one at the delivery address a calling card will be left and the order will be returned to the depot until a new convenient day and time are arranged for delivery.

Can I cancel or edit my order?

  • As soon as you place your order, we’re on it – we know you need it fast! This means we will not be able to make any changes as it’s already being processed. Return unwanted items for a refund when they arrive and place another order. Refunds are subject to the conditions of our Return Policy.

Can I exchange a product?

  • Unfortunately, we don’t exchange products. Return unwanted items for a refund, and then place a new order. Refunds are subject to the conditions of our Return Policy.

What if my product arrives damaged or defective, or isn’t what I ordered?

If you have received a damaged, defective, or the wrong product, please contact us at info@wigs.co.nz with your order number. To help us get this fixed for you ASAP when you first contact us please include the following information:

  • Your name
  • Order number
  • Product name and code
  • Ideally a Picture of the fault and Description of the fault

Please keep in mind that wigs damaged as a result of wear and tear are not considered to be faulty and wigs damaged as a result of bad, incorrect or no care are not considered to be faulty.

Out of Stock / Backordered Items

  • If the item you have ordered happens to be out of stock, you will be notified by email. You then have the choice to wait for your item to ship or cancel it for a full refund of the value of the item.

Cannot find what you are looking for or have any questions?

  • "All services I received from Wigs by Haircreations in Gisborne were very good."

    R. Elliot, Gisborne Avatar
    R. Elliot, Gisborne

    Leigh Renai of Image Works, our Wigs by Haircreations agent in Wellington, was presented a bouquet from Prime Minister John... read more

    Tessa - Wellington Avatar
    Tessa - Wellington

    "Wonderful, caring service. Thank you."

    Lal S., Auckland Avatar
    Lal S., Auckland
  • "Right from the initial phone call, I had the very best service. Donna was the Hair Consultant I first spoke... read more

    Maureen Calvet, Invercargill Avatar
    Maureen Calvet, Invercargill

    "The biggest challenge for a woman is losing her hair. The advice I received was wonderful, the colour match and... read more

    Susan D., Auckland Avatar
    Susan D., Auckland

    I am thrilled to bits with my new hair.
    I am told I look much younger and feel it too. Most...
    read more

    Mrs L Johnston, Auckland Avatar
    Mrs L Johnston, Auckland
  • Next day after getting my wig, I went up to One Tree Hill. It was a very windy day -... read more

    Esther, Auckland Avatar
    Esther, Auckland

    I was told I WOULD lose my hair as a result of chemotherapy. It became very important to me... read more

    Caroline, Wellington Avatar
    Caroline, Wellington

    I came in on a Friday few weeks ago to buy the short blonde wig for my sister in Spain.... read more

    Ro, Auckland Avatar
    Ro, Auckland
  • "When I first came to see you, I was rather upset at my hair loss situation. That day was a... read more

    Verinia S., Auckland Avatar
    Verinia S., Auckland

    I wanted to take a moment to highlight the outstanding service we received from one of your top-notch consultants, Colleen,... read more

    Tēnā rawa atu koe. Jo and Linda, Auckland Avatar
    Tēnā rawa atu koe. Jo and Linda, Auckland

    "Very helpful staff - friendly atmosphere and privacy when I needed it. I was not keen on a wig at... read more

    Jan C., Auckland Avatar
    Jan C., Auckland
  • I went to Wigs by Haircreations and selected my wig before my first chemotherapy and then returned to get my... read more

    Pat Graham, Teacher Avatar
    Pat Graham, Teacher

    Our appointment with Leigh in Wellington was superb. She was very welcoming, hospitable, caring and humorous, as well as having... read more

    Megan, Wellington Avatar
    Megan, Wellington

    I would like to thank you for creating a warm and inviting environment for not only Ane but Fa’asulusulu and... read more

    Marisa, Auckland Pacific Health Development Team Poutasi Link Corridor, Middlemore Hospital Avatar
    Marisa, Auckland Pacific Health Development Team Poutasi Link Corridor, Middlemore Hospital
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