Wigs by Hair Creations

Tracking Your Order & Delivery

TRACKING MY ORDER

Where is my order?

  • Once your order has shipped, you will receive email updates from us with shipping and tracking information to the email address you used to place your order.

Cannot find what you are looking for or have any questions?

DELIVERY

I am an Australian or New Zealander customer:

  • Please allow 2 – 7 business days for deliveries. It may be extended by a few days on some colours as Ellen Wille and Raquel Welch styles travel from Europe.
  • Deliveries cannot be made to post office boxes or parcel collect addresses.

I am an International customer:

  • Please allow up to 14 days for international deliveries.
  • Deliveries cannot be made to post office boxes or parcel collect addresses.
  • All international orders may incur taxes and duties applied by customs in the country where the order is delivered. Any duty and taxes incurred in the country of destination are the responsibility of the customer.

What should I do if my order hasn’t been delivered yet?

  • If your estimated delivery date has passed and you haven’t received your order click on the trackable link in the email updates to check where your order is or contact us at info@wigs.co.nz with your name and order number here so we can help you further.
  • IMPORTANT NOTE: Our delivery will require a signature upon delivery. If there is no one at the delivery address a calling card will be left and the order will be returned to the depot until a new convenient day and time are arranged for delivery.

Can I cancel or edit my order?

  • As soon as you place your order, we’re on it – we know you need it fast! This means we will not be able to make any changes as it’s already being processed. Return unwanted items for a refund when they arrive and place another order. Refunds are subject to the conditions of our Return Policy.

Can I exchange a product?

  • Unfortunately, we don’t exchange products. Return unwanted items for a refund, and then place a new order. Refunds are subject to the conditions of our Return Policy.

What if my product arrives damaged or defective, or isn’t what I ordered?

If you have received a damaged, defective, or the wrong product, please contact us at info@wigs.co.nz with your order number. To help us get this fixed for you ASAP when you first contact us please include the following information:

  • Your name
  • Order number
  • Product name and code
  • Ideally a Picture of the fault and Description of the fault

Please keep in mind that wigs damaged as a result of wear and tear are not considered to be faulty and wigs damaged as a result of bad, incorrect or no care are not considered to be faulty.

Out of Stock / Backordered Items

  • If the item you have ordered happens to be out of stock, you will be notified by email. You then have the choice to wait for your item to ship or cancel it for a full refund of the value of the item.

Cannot find what you are looking for or have any questions?

  • Found the team very professional and would recommend them to other women in need of a wig. Thank you.

    M Stanley Hunt - Auckland Avatar
    M Stanley Hunt - Auckland

    Thank you so much for the kind way you helped me to find a stylish wig when my husband and... read more

    Karen - New Plymouth Avatar
    Karen - New Plymouth

    "Wonderful, caring service. Thank you."

    Lal S., Auckland Avatar
    Lal S., Auckland
  • Our appointment with Leigh in Wellington was superb. She was very welcoming, hospitable, caring and humorous, as well as having... read more

    Megan, Wellington Avatar
    Megan, Wellington

    "My hair consultant was so professional, kind and caring. She made me totally comfortable and it was very nice experience... read more

    Jenny D., Auckland Avatar
    Jenny D., Auckland

    I felt like a million dollars when I left Wigs by Haircreations wearing my new wig. My neighbour visited me... read more

    Raewyn Longham, Auckland Avatar
    Raewyn Longham, Auckland
  • "Here is what I wrote to our friends and rellies …
    Yesterday Mary got her wig and looks amazing Mary again....
    read more

    Mary Avatar
    Mary

    My experience with Wigs by Haircreations has been so well organised that I had complete faith in the products and... read more

    Maria, Auckland Avatar
    Maria, Auckland

    I wanted to take a moment to highlight the outstanding service we received from one of your top-notch consultants, Colleen,... read more

    Tēnā rawa atu koe. Jo and Linda, Auckland Avatar
    Tēnā rawa atu koe. Jo and Linda, Auckland
  • Leigh Renai of Image Works, our Wigs by Haircreations agent in Wellington, was presented a bouquet from Prime Minister John... read more

    Tessa - Wellington Avatar
    Tessa - Wellington

    Many thanks Leigh for yesterday. You made it a warm and pleasurable experience; I could not have asked for more.... read more

    Elizabeth, Lower Hutt Avatar
    Elizabeth, Lower Hutt

    I was told I WOULD lose my hair as a result of chemotherapy. It became very important to me... read more

    Caroline, Wellington Avatar
    Caroline, Wellington
  • Just a quick note to tell you how "wonderful" my husband Steve and I think Simone from Wigs by Haircreations... read more

    Jean & Steve - Auckland Avatar
    Jean & Steve - Auckland

    I was excitedly nervous when I made my first appointment with Leigh. I needn’t have worried because from by... read more

    Bob, Wellington Avatar
    Bob, Wellington

    Thank you for your excellent service and home visit it was so helpful. Don't ever change who you are .... read more

    Mavis, Auckland Avatar
    Mavis, Auckland