Easy Returns & Exchanges for Online purchases only
Can I exchange a product?
We want you to be happy and gladly exchange or refund any eligible products (see below) purchased from Wigs.co.nz within 7 days of receiving your original order. (Only valid for Australia and New Zealand)
- Note: Only one wig per order can be returned for exchange or refund.
- Note: If a client repeatedly returns products, Wigs.co.nz reserves the right not to supply future goods to the individual concerned.
For Products bought in-store, please check the return policy with the store where you bought the products from as it might differ from store to store.
Return Instructions for Australia and New Zealand
There are NO restocking fees on orders returned for exchange or refund. Just make sure you return it within 7 days of receiving your original order.
- Prior to any return, email us at info@wigs.co.nz and we will email you a return authorisation number and instructions to return the product(s). This must be obtained before any product can be returned.
- Wig or topper or hairpiece products must not have been worn, styled, brushed, and must be returned with all the original packaging with tags still attached and must have any contact with food smells, hair spray, perfume, or cigarette odours.
- The tags must not be removed from any of the pieces when trying on.
- After we receive and approve your return, we will exchange it if you want to exchange it or we will issue a refund for the value of the product being returned. Once the return has been approved, it takes 1 or 2 days for Wigs.co.nz to issue the refund to your payment provider. Some banks and credit card providers may take a bit longer to apply the credit to your account.
- All returns must be sent to:
Wigs by Hair Creations Ltd
155 New North Road
Eden Terrace
Auckland 1021
New Zealand
- NOTE: A wig hygiene cap liner is provided with every wig order for use when trying on the wig. The use of this cap liner helps to maintain the product’s eligibility for return.
Which products are eligible for returns?
- All wigs, toppers, and hairpieces.
- We provide a complimentary wig cap in each shipment for hygienic purposes. This helps to maintain the product’s eligibility for return. In the event you return any wigs, please keep the cap as a gift from us to you.
Which products cannot be returned?
- All accessories and headwear
- All items on Clearance, Sale and Closeout. All sales are final for products on Clearance.
Here are a few things we need you to keep in mind
- You are responsible for the return carriage of the goods.
- We advise using a track and trace service with the Post Office with a signature on delivery when you return a product.
- If a client repeatedly returns products, we reserve the right not to supply future products.
Returning from outside of Australia and New Zealand
- Products that are delivered outside of Australia and New Zealand cannot be returned unless there are defective or the wrong product. In that case, contact us at info@wigs.co.nz with your order number.
Cannot find what you are looking for or have any questions?
- No problem! Email us at info@wigs.co.nz and we will get back to you.
