Wigs by Hair Creations

Returns Made Simple for Online Purchases

Summary (Australia and NZ)

  • 14-day returns from the date you receive your order
  • $0 Restocking fees
  • Speedy Refunds
  • Accessories and Headwear cannot be returned

RETURN POLICY

Can I exchange a product?

We want you to be happy and gladly exchange or refund any eligible products (see below) purchased from Wigs.co.nz within 14 days of receiving your original order. (Only valid for Australia and New Zealand)

  • Note: Only one wig per order can be returned for exchange or refund.
  • Note: If a client repeatedly returns products, Wigs.co.nz reserves the right not to supply future goods to the individual concerned.

For Products bought in-store, please check the return policy with the store where you bought the products from as it might differ from store to store.

Return Instructions for Australia and New Zealand

There are NO restocking fees on orders returned for exchange or refund. Just ensure you return it within 14 days of receiving your original order.

  • Before any return, email us at info@wigs.co.nz and we will email you a return authorisation number and instructions to return the product(s). This must be obtained before any product can be returned.
  • Wig or topper or hairpiece products must not have been worn, styled, or brushed, and must be returned with all the original packaging with tags still attached and must have any contact with food smells, hair spray, perfume, or cigarette odours.
  • The tags must not be removed from any of the pieces when trying on.
  • After we receive and approve your return, we will exchange it if you want to exchange it or we will issue a refund for the value of the product being returned. Once the return has been approved, it takes 1 or 2 days for Wigs.co.nz to issue the refund to your payment provider. Some banks and credit card providers may take a bit longer to apply the credit to your account.
  • All returns must be sent to:

Wigs by Hair Creations Ltd
155 New North Road
Eden Terrace
Auckland 1021
New Zealand

  • NOTE: A wig hygiene cap liner is provided with every wig order for use when trying on the wig. The use of this cap liner helps to maintain the product’s eligibility for return.

Which products are eligible for returns?

  • All wigs, toppers, and hairpieces even those on hot offers, sales, or specials.
  • We provide a complimentary wig cap in each shipment for hygienic purposes. This helps to maintain the product’s eligibility for return. In the event you return any wigs, please keep the cap as a gift from us to you.

Which products cannot be returned?

  • All accessories and headwear.

Here are a few things we need you to keep in mind

  • You are responsible for the return carriage of the goods.
  • We advise using a track and trace service with the Post Office with a signature on delivery when you return a product.
  • If a client repeatedly returns products, we reserve the right not to supply future products.

Returning from outside of Australia and New Zealand

  • Products that are delivered outside of Australia and New Zealand cannot be returned unless they are defective or the wrong product. In that case, contact us at info@wigs.co.nz with your order number.

Cannot find what you are looking for or have any questions?

Natalie Lim
Natalie Lim
April 1, 2024.
Wigs by haircreations went above and beyond for me. I highly recommend you go here. From the lovely generous staff and management, excellent communication and huge selection of wigs. They will go all the way to make sure you find the perfect fit. A massive thank you.
Verity Grault
Verity Grault
March 20, 2024.
I just wanted to say that the team here at Wigs by Haircreations were absolutely amazing. As you walk in, You are greeted with smiles and warmth. I found the staff all incredibly professional and have a great sense of compassion. I was a little scared and very worried about trying head pieces on, as for a female loosing your hair can be rather traumatic. But I felt so at ease, that I walked out feeling like a brand new woman, with a new sense of purpose!!!! I cannot thank you all enough for such a fabulous experience!!!
Corline Ellis
Corline Ellis
March 17, 2024.
Best wigs and service in Auckland! Staff are amazing and vey helpful.
dANA LEIGH
dANA LEIGH
January 23, 2024.
Hello Just a note to tell you that I have received lots and lots of compliments on my wig I purchased from you. The doctors (woman consultants) kept looking and said it was the best and most natural they have ever seen and then they come up closer to have a look and feel. I look great in the wig and feel really confident wearing it. I have not worn the other wig as yet. So thank you for your wonderful service. I wish you all the best. Yours Diana
Katherina Cailting
Katherina Cailting
January 23, 2024.
I wear the Emotion human hair. I style it as the picture on their website and have gotten many compliments. Would definitely purchase from Wigs by Haircreations again, great customer service as well when calling with questions.
Kerry
Kerry
November 27, 2023.
Over the last several years I have purchase wigs from Hair Creations which have been better than my original hair. Also I have had a change of style made to the wigs carried out by Glenn whom I found delightful to deal with and an artist in his proffesion. There was no charge for the style change which was very pleasing. Annie King
Jess thorne
Jess thorne
September 22, 2023.
I had a appointment with Glenn, a hair wig consultant. He conducted himself in a professional manner and made me feel at ease. He listened to needs and wants in a selection of amazing wigs at their disposal. He offered me a selection of a dark and a blonde wig and helped me make a decision that worked for my situation.
Vickie Brodie
Vickie Brodie
August 30, 2023.
I would very much recommend Wigs by Haircreations Auckland, especially Cece..... her service, communication and kindness while helping me with my new wig. She was excellent. I have had several wigs from the Auckland branch, and would recommend 💯
Wigs NZ