Wigs by Hair Creations

Easy Returns & Exchanges

Can I exchange a product?

We want you to be happy and gladly exchange or refund any eligible products (see below) purchased from Wigs.co.nz within 7 days of receiving your original order. (Only valid for Australia and New Zealand)

  • Note: Only one wig per order can be returned for exchange or refund.
  • Note: If a client repeatedly returns products, Wigs.co.nz reserves the right not to supply future goods to the individual concerned.

Return Instructions for Australia and New Zealand

There are NO restocking fees on orders returned for exchange or refund.

  • Prior to any return, email us at info@wigs.co.nz and we will email you a return authorisation number and instructions to return the product(s). This must be obtained before any product can be returned.
  • Wig or topper or hairpiece products must not have been worn, styled, brushed, and must be returned with all the original packaging with tags still attached and must have any contact with food smells, hair spray, perfume, or cigarette odours.
  • The tags must not be removed from any of the pieces when trying on.
  • After we receive and approve your return, we will exchange it if you want to exchange it or we will issue a refund for the value of the product being returned. Once the return has been approved, it takes 1 or 2 days for Wigs.co.nz to issue the refund to your payment provider. Some banks and credit card providers may take a bit longer to apply the credit to your account.
  • All returns must be sent to:

Wigs by Hair Creations Ltd
155 New North Road
Eden Terrace
Auckland 1021
New Zealand

  • NOTE: A wig hygiene cap liner is provided with every wig order for use when trying on the wig. The use of this cap liner helps to maintain the product’s eligibility for return.

Which products are eligible for returns?

  • All wigs, toppers and hairpieces.
  • We provide a complimentary wig cap in each shipment for hygienic purposes. This helps to maintain the product’s eligibility for return. In the event you return any wigs, please keep the cap as a gift from us to you.

Which products cannot be returned?

  • All accessories and headwear
  • All items on Clearance.

Here are a few things we need you to keep in mind

  • You are responsible for the return carriage of the goods.
  • We advise using a track and trace service with the Post Office with a signature on delivery when you return a product.
  • If a client repeatedly returns products, we reserve the right not to supply future products.

Returning from outside of Australia and New Zealand

  • Products that are delivered outside of Australia and New Zealand cannot be returned unless there are defective or the wrong product. In that case, contact us at info@wigs.co.nz with your order number.

Cannot find what you are looking for or have any questions?

  • Just a quick note to tell you how "wonderful" my husband Steve and I think Simone from Wigs by Haircreations... read more

    Jean & Steve - Auckland Avatar
    Jean & Steve - Auckland

    Just wanted to say my United arrived today, and wow! She is absolutely perfect! Clearly it was meant to be... read more

    Kat, Auckland Avatar
    Kat, Auckland

    "Here is what I wrote to our friends and rellies …
    Yesterday Mary got her wig and looks amazing Mary again....
    read more

    Mary Avatar
    Mary
  • "When I first came to see you, I was rather upset at my hair loss situation. That day was a... read more

    Verinia S., Auckland Avatar
    Verinia S., Auckland

    "Wonderful, caring service. Thank you."

    Lal S., Auckland Avatar
    Lal S., Auckland

    Thank you so much for sorting me out with a lovely wig. I have received so many compliments on it,... read more

    Jessie, Auckland Avatar
    Jessie, Auckland
  • Leigh, my Wig Consultant in Wellington, has been my hair guru for the last 15 years. I’m almost 40 and... read more

    Miranda Wellington Avatar
    Miranda Wellington

    "Very helpful staff - friendly atmosphere and privacy when I needed it. I was not keen on a wig at... read more

    Jan C., Auckland Avatar
    Jan C., Auckland

    My experience with Wigs by Haircreations has been so well organised that I had complete faith in the products and... read more

    Maria, Auckland Avatar
    Maria, Auckland
  • "All services I received from Wigs by Haircreations in Gisborne were very good."

    R. Elliot, Gisborne Avatar
    R. Elliot, Gisborne

    My wig has been commented on by all friends and family - saying it looks just like me and so... read more

    Margaret Cook, Auckland Avatar
    Margaret Cook, Auckland

    Thanks so much for your help and expertise with my new wig. You are a gem!

    Shirley - Auckland Avatar
    Shirley - Auckland
  • I felt like a million dollars when I left Wigs by Haircreations wearing my new wig. My neighbour visited me... read more

    Raewyn Longham, Auckland Avatar
    Raewyn Longham, Auckland

    I just wanted to say a huge thank you for Tuesday. I was at a really low point when I... read more

    Ann, Wellington Avatar
    Ann, Wellington

    "I actually tried wigs but I preferred the scarves that are colourful and that you can wear anyway you want.... read more

    Betty Waihi, Gisborne Avatar
    Betty Waihi, Gisborne
Wigs NZ