Tracking Your Order & Delivery

TRACKING MY ORDER

Where is my order?

Once your order has shipped, you will receive email updates from us with shipping and tracking information to the email address you used to place your order.

Cannot find what you are looking for or have any questions?

No problem! Email us at info@wigs.co.nz and we will get back to you.

DELIVERY

I am an Australian or New Zealander customer:

NZ: Please allow 2 – 3 business days when the product is in stock.
Australia: Please allow 3 – 7 business days when the product is in stock.
It may be extended by a few days on some colours if not in stock as Ellen Wille and Raquel Welch styles travel from Europe.
Deliveries cannot be made to post office boxes or parcel collect addresses.

I am an International customer:

Please allow up to 14 days for international deliveries.
Deliveries cannot be made to post office boxes or parcel collect addresses.
All international orders may incur taxes and duties applied by customs in the country where the order is delivered. Any duty and taxes incurred in the country of destination are the responsibility of the customer.

What should I do if my order hasn’t been delivered yet?

If your estimated delivery date has passed and you haven’t received your order click on the trackable link in the email updates to check where your order is or contact us at info@wigs.co.nz with your name and order number here so we can help you further.
IMPORTANT NOTE: Our delivery will require a signature upon delivery. If there is no one at the delivery address a calling card will be left and the order will be returned to the depot until a new convenient day and time are arranged for delivery.

Can I cancel or edit my order?

As soon as you place your order, we’re on it – we know you need it fast! This means we will not be able to make any changes as it’s already being processed. Return unwanted items for a refund when they arrive and place another order. Refunds are subject to the conditions of our Return Policy .

Can I exchange a product?

Unfortunately, we don’t exchange products. Return unwanted items for a refund, and then place a new order. Refunds are subject to the conditions of our Return Policy.

What if my product arrives damaged or defective, or isn’t what I ordered?

If you have received a damaged, defective, or the wrong product, please contact us at info@wigs.co.nz with your order number. To help us get this fixed for you ASAP when you first contact us please include the following information:

Your name
Order number
Product name and code
Ideally a Picture of the fault and Description of the fault

Please keep in mind that wigs damaged as a result of wear and tear are not considered to be faulty and wigs damaged as a result of bad, incorrect or no care are not considered to be faulty.

Out of Stock / Backordered Items

If the item you have ordered happens to be out of stock, you will be notified by email. You then have the choice to wait for your item to ship or cancel it for a full refund of the value of the item.

Cannot find what you are looking for or have any questions?

No problem! Email us at info@wigs.co.nz and we will get back to you.

When I first lost my hair, I was so traumatised. The people at the Cancer Society in Tauranga told me to see Rhonda Jensen, who owns Tudor Wigs at Mazzahn on Cameron Road. I went into the salon crying my eyes out. Rhonda was so wonderful to me."
Pat has also participated in the workshop organised by Look Good Feel Better (LGFB) in Tauranga. LGFB is a free service offered to women undergoing treatment for cancer. They help restore and enhance the appearance of cancer patients during and after treatment.
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Pat Harnor - Tauranga

"Wonderful, caring service. Thank you."
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Lal S., Auckland

Thank you so much for sorting me out with a lovely wig. I have received so many compliments on it, the majority of folk not realising it wasn't my own hair and assuming I'd just been to a hairdresser! So thank you for your time and trouble, it helped make something I had been a bit apprehensive about, into a pretty positive experience."
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Jessie, Auckland
Next day after getting my wig, I went up to One Tree Hill. It was a very windy day - took some pictures. While looking at the photos the next day, it just crossed my mind: "I forgot I had a wig on despite the wind". That is the kind of confidence I seek!!!! Fantastic
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Esther, Auckland

I am thrilled to bits with my new hair.
I am told I look much younger and feel it too. Most people don't even realise that I am wearing a wig as it is so natural looking.
I would recommend them to anyone who needs one. I know they would be as happy as I have over the years I have been your customer.
Thank you again.
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Mrs L Johnston, Auckland

Just to let you know how happy I am & how well I am adapting to my “new look”.
I love wearing my wigs & how it makes me feel. My family & friends have been so supportive.
I made an appointment with Ann(name changed) & found her amazing. Thank you for that. She has cut & styled them to my liking. Of course I have sometimes doubted myself & thought “people will know” but on the whole I have been OK.
A man came up to me at Pak’nSave car park & said that his wife got him to ask me “where I got my hair cut”!
She wanted a style just like mine!!!
Thank you again for everything. I hope you have a wonderful Christmas with your family.
Kind regards
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Penny, Wellington
Thank you so much for the kind way you helped me to find a stylish wig when my husband and I called in to Wigs by Haircreations last week. Your lovely, friendly, relaxed manner was a delight for me in what could have been a difficult process. So thank you.
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Karen - New Plymouth

I was told I WOULD lose my hair as a result of chemotherapy. It became very important to me to ensure that I had a wig that enabled me to function as normally as possible outside the myriad of medical appointments and hospital visits that started to fill my days.
What I expected to be one of the more confrontational realities I would have to face as part of my cancer experience, was actually a really relaxed and enjoyable experience. I booked in for a wig consultation with Leigh and, right from the moment she answered the door and let me into her studio, I was made to feel welcome and relaxed. I had an extremely informative session with her and then tried on a few wigs. The process of narrowing the choices down was made so much easier with Leigh’s wig expert advice and I left very happy with the wig I chose
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Caroline, Wellington

My wig is very comfortable and easy to put on. Lots of compliments from friends and family on appearance. Thank you.
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Clarice Bennett - Auckland
"I actually tried wigs but I preferred the scarves that are colourful and that you can wear anyway you want. Very attractive. The hair consultant in Gisborne who showed us how to wear them was so helpful. Very good manner and also let us know that our medical grant could also be used for scarves and hats and not only for wigs.
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Betty Waihi, Gisborne

Found the team very professional and would recommend them to other women in need of a wig. Thank you.
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M Stanley Hunt - Auckland

"My hair consultant was so professional, kind and caring. She made me totally comfortable and it was very nice experience which I was dreading. I could not have been more impressed. Fantastic service."
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Jenny D., Auckland
I went to Wigs by Haircreations and selected my wig before my first chemotherapy and then returned to get my head shaved and the wig fitted a few weeks later. I found the staff at Wigs by Haircreations really listened to what I wanted and I am very happy with the wig I have chosen. I have found the staff very encouraging and helpful and would recommend Wigs by Haircreations to anyone needing a wig.
I get lots of positive comments from people who think I've had highlights through my hair.
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Pat Graham, Teacher

"I'll be recommending Wigs by Haircreations to anyone I ever meet in the future who needs a wig. The hair consultants were sensitive and kind, dealing with me and also I notice the other staff members were extremely polite and smiling at me when I was in the main room looking at wigs or trying them on. The experience could have been horrific, but instead, it was supportive and gentle."
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Iona. J. M., Auckland

I wanted to take a moment to highlight the outstanding service we received from one of your top-notch consultants, Colleen, who is based on Auckland's North Shore for Wigs by Haircreations. From my initial contact, through to the consultation itself, Colleen has been outstanding. Her professionalism, product knowledge and expertise was remarkable. As a result, Colleen has turned our really difficult time for my Mum and her whānau, into a stress-free, pleasant and empowering moment. Colleen accurately selected the colours and hair styles most appropriate for Mum, and it has made all the difference!
For that, we are every grateful and so pleased that your staff, particularly Colleen, is exceptional.
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Tēnā rawa atu koe. Jo and Linda, Auckland

Tracking Your Order & Delivery